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“At present, the main problem facing the heavy truck industry in China is the lack of core technologies. China's commercial vehicles must establish their own brands and must have products with their own core technologies.†In recent days, the Chinese theme of “new driving, driving, and caring†is heavy in China. Steam T series thanksgiving feedback customer theme activities were held in Shenyang, Liaoning, said Zhang Xiaodong, general manager of CNHTC Sales Department.
To promote independent development through cooperation
China National Heavy Duty Truck T Series has been highly recognized by the market since it was listed for one year. As a representative of high-end heavy trucks made in China, a large part of the success of the T Series lies in having a world-class “heartâ€.
"The core part of the cooperation between Sinotruk and German Man is the engine. As we all know, Man has the world's leading diesel engine technology. Behind these technologies is a set of strict standards to support. This set of standards has accumulated over many years and has this set of standards. It means having a ruler for judging the quality of an engine," Zhang Xiaodong said.
For this purpose, Sinotruk and Mann have carried out arduous negotiations and finally got the set of standards to measure the quality of the engine, so that it can be used as a standard to produce engines and strictly judge product quality.
“We always emphasize manufacturing in China, creation in China, etc. It is necessary to measure the quality of Chinese manufacturing in the end. Now that we have this set of standards, we can produce high-quality products. I think, this It is the key to our cooperation with Man.†Zhang Xiaodong commented.
Firmly promote AMT's road
In recent years, as one of China's few heavy truck companies pushing AMT, China National Heavy Duty Truck Group has not achieved the expected results in the promotion of AMT. Currently, only T7H models can be equipped with AMT transmissions.
In this regard, Zhang Xiaodong explained: "The combination of AMT and the engine is very important. Although AMT can match any engine, if the engine fails, if it is handled improperly, it may cause the use of AMT to reduce the effect, or even damage. And T7H models Equipped with the MC11 series engine with MAN technology, this engine has the characteristics of high quality and low failure rate. The life of B10 can reach 1.5 million kilometers. When equipped with AMT, it can not only reduce the failure rate of AMT, but also effectively improve Driving comfort and fuel economy."
Zhang Xiaodong has repeatedly stressed that although many companies have hoped to cooperate with China National Heavy Duty Trucks in the AMT project, CNHTC will still adhere to the strategy of AMT not exporting, and regard it as the core competitiveness of future CNHTC products.
Service: Changed to passive
In this series of T-Gift feedback to customers on the theme of activities, heavy truck put forward the "change passive service to take the initiative to prevent, to repair substituting" service concept.
Zhang Xiaodong stated on the new concept: "With the continuous development of China's truck industry, the quality of domestic self-owned brand products has greatly improved compared to before, and in many cases, vehicle failures are often caused by bad driver's operations. In order to prevent customers from causing unnecessary losses due to their own problems, we, as car manufacturers, need to change service ideas and turn passively into active ones. We regularly and occasionally train our customers and overhaul vehicles to eliminate faults in the bud. The user's vehicle configuration makes Spare Parts reserves, reduces customer maintenance waiting time, and improves maintenance efficiency."
Zhang Xiaodong also pointed out that active service alone is not enough for the company itself. SINOTRUK will also create a user interaction platform to allow users to strengthen exchanges, share relevant maintenance and repair experience, and strengthen and improve the daily driving habits of users.