In the first quarter of 2012, Xichai diesel engine sales exceeded 100,000 units, and its market share increased by 4.5 percentage points from the same period of last year, ranking second in the industry. Xichai Aowei 11-litre wins favor with its high-end quality and excellent performance. The installed capacity exceeds 6,000 units, and the bus market and overseas markets increase by 29.43% and 29.05%, becoming the biggest highlight of the engine industry.

What forces have made all the products of Xichai go on the market once again?

“Quality of marketing service is the enhancement and continuation of Xichai's product quality. When the products are selling well, Xiehai people also ensure that quality services are synchronized and quickly followed up.” Deputy General Manager of Xichai Sales Company’s competent service service stated that the construction of Xichai’s service system is increasingly Standardization and high efficiency are the most direct and concentrated expressions of user satisfaction. He said that Xichai took the lead in pursuing a strategy of action and upgraded the construction of its service system to a strategic level. Service leadership and quality leadership were listed as major components and important support for Xichai’s development strategy, and a series of Xichai services were launched. Upgraded "combination boxing." According to an authoritative survey report, Xichai ranks first in the self-owned brand camp in terms of the speed of satisfaction with after-sales service. This shows that the majority of users are increasingly interested in Xichai products.

Service response is quick and easy

"Time is money, saving customers time, is to help customers indirectly accumulate wealth; effective use of time is an effective way to enhance customer satisfaction." Xiehai user service room director told the author, for the user, the car is a money-making tool The plan is to save time, worry and save money. He said that Xichai is improving its service response speed by creating a new service model.

"Xichai 400 service hotline service is faster than 110." Indeed, Xichai requested help from the market users to ensure that nearby service stations and Xichai overseas agencies were disposed of within 20 minutes. At the same time, Xichai conducted regular, quantitative, fixed, and active visits to users, service stations, and vehicle manufacturers every month. Telephone callbacks and satisfaction surveys. According to the director of Xichai's customer service department, Xichai currently has more than 1600 service networks nationwide, and the service coverage in the country has reached a seamless connection of 50 kilometers. This guarantees customer service, especially for outbound services. Once the Xican engine has a problem, it can provide on-site service at the first time, ensuring that 100% of the quality issues are resolved, and returning 100% of the requesting services, eliminating users. Worry.

"Special accessories storage base, the implementation of "point-to-point" accessories direct supply, save time and worry for the user." It is understood that in order to improve service response speed, Xichai has established a sound "special accessories storage library" in many areas in China, and Through the implementation of "point-to-point" accessories direct supply, greatly reducing the adjustment time. At the same time, a set of electronic monitoring system has been established, and full-time monitoring of reconciliation parts and 100% return visits to end-users have been carried out to ensure the timely arrival of adjustments. At present, Xichai has stipulated in detail that within 1,000 kilometers, more than 1,000 kilometers must reach 100% within the required number of days.

Maintenance service skills

“Good product performance and quality are the foundation for Xichai's after-sales service customer satisfaction.” Xie Chai user service room training supervisor told the author, “2011 is the largest year in Xichai natural gas engine market, to enhance the terminal. The use of users and service stations to maintain and maintain the skills, Xichai adopted a new service training model, so that 'the engine is sold there, the training will follow up there'." The move was welcomed by large users of Xiche Diesel Engine Bus in Wuxi Bus, Changzhou Bus, Nanjing Bus, Dongying, Harbin, and Longkou. In fact, in order to effectively improve the service level of after-sale maintenance technicians, Xichai has established a complete set of scientific and sound service training systems. Each service personnel of Xichai must undergo systematic and comprehensive training. From pre-sales to after-sales, the entire process strictly follows the scientific standards and comprehensively upgrades the level of maintenance services. He said that in order to improve the service level of maintenance technicians, Xican designed a modular training material specifically to make the training materials more targeted and practical. At the same time, the training materials were also formed as solidified materials, making Xichai's service training model more scientific. Sex. In the past two years, the total number of maintenance technicians trained by Xichai has exceeded 5,000.

"Upgrading difficult issues through the Internet and other hardware and software upgrades, and licensing more than 100 service technicians to conduct regional consultations, not only speeding up the speed of problem solving, but also improving customer satisfaction." Xichai Trainees It was pleased to tell the reporter that Xichai established a typical fault case and set up a market service technical support team to collect and establish a typical fault case library. The online troubleshooting and on-site support provided timely solutions to various engine problems in the market. Symptoms, the timely disposal of problems has reached 99%.

Service Standards International

“Realizing regional linkages and responding to user needs in 24 hours; service network coverage, comprehensive spare parts reserves, and clear regional division of labor.” During the 2010 Shanghai World Expo, Xichai’s services ensured the safety of more than 1,600 environmentally friendly passenger cars equipped with Xichai engines. The service guarantee activities of “serving Expo vehicles and upgrading the Xichai brand” are deeply rooted in people’s hearts. In 2011, more than 4,600 units of Xichai's green power to help the Grand Canal not only displayed unique charm in Pengcheng, but also implemented a rapid service response mechanism that won a wide reputation for Xichai's own brand. As Huang Yi, deputy general manager of the Shenzhen Bus Group Corporation stated, "FAW Xichai is the most complete supplier I have seen in the service security system..."

“Xichai service should align with the service level of the car industry, especially in terms of business service capabilities, to provide service standards equivalent to car 4S stores.” General Manager of Xichai Sale Company stated that with the increasing export volume of Xichai products The number of export trucks supporting Xichai has reached more than 20, and the number of export bus manufacturers has also increased to 6, especially the Liberated J6 heavy trucks equipped with Aowei engines. It has appeared in Latin America, the Middle East, and Central Africa. Countries and regions. In order to gradually bring service standards and international standards into practice and provide the most professional, fastest, and most satisfactory sales services to customers at home and abroad, Xichai has innovated a new overseas service model and solved the problem of after-sales service as the most bottleneck in overseas markets. Global Market Competitive Advantage: Xichai has established its own service network to fully implement service models and improve customer satisfaction. On the other hand, it gradually integrates with international standards in overseas service standards and has established overseas central banks and overseas offices. In the last year alone, Xichai has been able to dispatch overseas staff for Pakistan, Zimbabwe, India, Mongolia, Iran, Saudi Arabia, Oman, and Cameroon.

1.Rotor

At the heart of the Wallenstein BX Chipper is an oversize heavy duty rotor and reversible chipping blades. The large diameter rotor has a faster tip speed for improved chipping action and the heavy gauge steel keeps your momentum to power through 6" diameter tree trunks.


2.Blades

The reversible blades are precision cut tool steel and hardened, keeping a sharp cutting edge and maximizing the performance of the chipper.


3.Air Vents

Blowing force is maximized with air intake vents on the side of the chipper. Air enters through the vents and powers the chips out the chute up to 20 feet.


4.Twig Breaker Blower Paddles

Behind the blades are blower paddles with integrated twig breakers designed for greater output force and smaller chips exiting the machine. This provides more consistent chip size and allows you to propel the chips further.


5.Adjustable Chute

Easily control where you want the chips with the double adjustable Exit Chute. The chute swivels 360 degrees and the top deflector adjusts the distance.


6.Mounting Configurations

There are three different mounting configurations available for the BX Wood Chipper; A three point hitch, skidsteer mount and trailer.


7.Self-feeding Hopper

The self-feed hopper is designed to angle the brush against the rotor and blades, pulling the branches into the chipper.

BX Wood Chipper

Bx62R Wood Chipper, Bx42S Wood Chipper, Bx42R Chipper, Bx92R Chipper

Weifang Hightor Import and Export Co., Ltd. , http://www.hightor-machinery.com